Shipping policy

STARYU Logistics Policy

1. Policy Overview

This logistics policy clarifies key information regarding order processing, shipping methods, costs, and after-sales services to ensure a transparent and efficient shopping experience. We aim to build trust through clear guidelines, minimize disputes, and continuously optimize logistics services to meet customer needs.

2. Order Processing & Shipping

  1. Order Processing Time
    All orders are processed within 1-3 business days (excluding public holidays).

  2. International Shipping

    • Partnering with Shenzhen Ditong Supply Chain Co., Ltd., we provide global coverage to major markets via economy shipping (8-15 business days).

3. Shipping Cost Calculation & Payment

  1. International Shipping Costs

    • Calculated in real-time based on product weight and destination, including cross-border transportation and customs clearance fees.

    • Duty prepayment services are unavailable; final costs are displayed at checkout.

  2. Payment

    • Shipping fees are paid alongside product costs during checkout. Multiple payment methods are accepted.

4. International Logistics Notes

  1. Customs & Taxes

    • Customers are responsible for import duties and VAT (as per destination country regulations).

    • If a package is returned due to incorrect recipient information or refusal to pay taxes, refunds will deduct round-trip shipping costs.

  2. Delivery Timelines

    • International shipments may face delays due to customs inspections, weather conditions, or other unforeseen factors. We recommend allowing an additional 3-5 business days as a buffer.

5. Package Tracking & Insurance

  • Order Tracking

    • A confirmation email with a tracking number will be sent after shipment. Track logistics status via the carrier’s website or your Shopify account.

6. Return & Exchange Policy

  1. Return Conditions

    • Items must be unused, in original packaging, and include all accessories. Returns must be requested within 15 days of delivery.

    • Customized products are not eligible for non-defective returns.

  2. Return Process

    • Submit a return request via your order details page. Upon approval, you will receive a return address and label.

    • International returns require customers to cover cross-border shipping costs.

7. Additional Terms

  1. Logistics Issues

    • Report lost or damaged packages to customer service within 24 hours of delivery, providing photos and tracking records.

    • Verified cases will result in a reshipment or full refund.

  2. Policy Updates

    • This policy may be updated periodically. The latest version will be published in the website’s announcement section.

8. FAQs

Q: Is free shipping available?
A: International orders currently do not qualify for free shipping.

Q: How long does international shipping take?
A: Delivery typically takes 8-15 business days, depending on the destination.

Q: How do I request a return?
A: Log into your account → Order Details → Submit Return Request → Follow instructions.

We are committed to delivering transparent and efficient logistics services to safeguard your shopping experience. For inquiries, contact our customer support team.

Last Updated: October 15, 2023
STARYU reserves the right to final interpretation of this policy.

Key adjustments ensure alignment with international e-commerce standards while maintaining clarity and brand consistency.